Research Interview Transcription

The Process

My clientele using my interview transcription service are not only based in South Africa but also in United States, United Kingdom, Canada, Australia, Germany, Brazil, The Netherlands, China, Zambia and many more.

The work flow process for the transcription of interviews is outlined below.

Record Interview

Record your interviews using the best possible digital recording device to ensure a recording quality that allows for accurate and fluid transcription. A few suggestions of how best to achieve an optimum interview recording are listed the Tips for Recording Interviews page.

Send Audio Files to Etranscript

Once you have completed recording your interviews, send your audio or video files to Etranscript for transcription.


Dropbox provides a secure file transfer process by means of the Dropbox File Request which is HIPAA compliant as well as adhering to EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. You will receive an email containing a link where your files can be securely and conveniently uploaded.


Alternatively, the transferring of audio files can be done via FTP or an HTTPS facility of your own.

Transcription of Audio Files

Your audio files will be transcribed to a Microsoft Word document using intelligent-verbatim transcription. If required, verbatim transcripts can be compiled by arrangement.


More about intelligent-verbatim and verbatim transcript styles on the Transcript Types page.

Completed document is sent to you

The transcript is then checked – this involves replaying the audio and checking for errors. Once the checking process is complete, the document will be emailed to you or transferred to you using Dropbox encrypted file transfer. The final checking and verification of the transcript is then performed by yourself, the client.

Interview conducted between two people seated at table