General Information


A confidentiality undertaking will be sent to you before transcription of your files commences. Additionally, an encrypted file transfer will secure your recordings and any other materials transferred to Etranscript.

File Formats

Ensuring the best possible recording of your dictation, interview, speech or disciplinary enquiry starts with choosing the most appropriate digital file format. High-resolution audio files are necessary when recording a situation that contains many voices, where there may be cross-talking and possibly also recorded in a noisy environment. A high-resolution format such as “.wav” (Windows) or “.aiff” (Apple) provides a degree of voice clarity that just cannot be provided using a compressed file format such as “.mp3” or “.dss”.

Qualitative Research Transcription

Whether you are making use of one-on-one interviews or focus groups to gather data for your research, Etranscript can perform the transcription of your audio or video recordings. I have more than 14 years of experience transcribing research interviews for academia and market research companies. Any additional instructions with regard to the transcription of your research recordings that could assist you with the subsequent analysis of your transcripts will be gladly accommodated.

Transcript Types

The content of a transcript – be that for knowledge development in academic, market or investigative journalism research; or for recording evidence in a disciplinary process – is what will ultimately determine the format that is used in transcribing your audio or video recordings. Transcripts compiled from recordings of a disciplinary hearing are formatted in a style that facilitates reference when the transcript is utilised in the next step of the disciplinary process; whereas transcripts of a research interview where a level of discourse analysis may be required makes allowance for additional notations as specified by the researcher.

Turnaround Time

There are a number of factors that impact turnaround time in the transcription of any project. There are both environmental and technical factors; as well as availability. Tight deadlines are accepted only if I am sure I can meet the required deadline. However, in order that you may meet your timeframe demands, I can send each transcript to you as and when each one is complete. In order for you to plan the next step in your process and how the transcription cycle will fit into that process, there are normalised turnaround times for each transcription type that you can make use of in your project plan.

Recording Tips

Just a few small tweaks can make all the difference between a disastrous recording and one that can be transcribed into a helpful and functional transcript.

Rate and Payment

I charge a standard rate across the different categories of transcription. A formal quotation will be sent to you so that you are advised of the cost of your transcription upfront. Payment is via EFT for South Africa and via telegraphic transfer for international clients.

Need a formal quotation?

Some Additional Information


What happens when parts of the audio cannot be transcribed?

Those instances where portions of input cannot be accurately transcribed will be denoted in the transcript as “indiscernible” or “inaudible”. In the case of “indiscernible”, a time stamp will also be inserted to indicate where in the audio file the author can listen to the portion that could not be accurately transcribed. If the author can recall the input or is able to discern the input, he or she can then edit the transcript. In the case of an “indiscernible”, the transcriptionist will insert this into the transcript where cross-talking or a loud noise has rendered the input “indiscernible”. The reason for the portion being “indiscernible” is also given, for example, “(indiscernible – noise)”.

Will I be able to edit my transcript?

Of course. Except where a verified transcript is required for disciplinary processes, all transcripts are fully editable. You will receive an Microsoft Word Document and can edit the transcript as if it were your own. In fact, it does belong to you once you have paid for the transcription.

For researchers, the transcript will need to be coded, notated and edited before analysis of the transcript is performed. For this reason also, the transcript you receive will be editable.

Will I have to wait for all the files to be transcribed before I receive my transcripts?

Absolutely not!

When I receive a batch of interview audio files to transcribe, I will send each transcript to you as and when it is complete, so that you can start working with the transcribed material as soon as possible. If, for some reason, this arrangement would not work for you, then I will hold off dispatch of the transcripts until all of the interviews have been transcribed.

When I receive a batch of files that all pertain to the same disciplinary procedure, I then will first transcribe all the files into one continuous document before sending it to the client. For the sake of ease of use, a transcript of a disciplinary process is usually transcribed into a single MS Word document.