Privacy Policy

Privacy Policy

 

1.       Introduction

 

1.1    We are committed to safeguarding the privacy of our website visitors and service users.

 

1.2    This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

 

1.3    In this policy, “we”, “us” and “our” refer to Lesley Moore/Etranscript. For more information about us, see Section 10.

 

2.       Credit

 

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

 

3.       How we use your personal data

 

3.1    In this Section 3 we have set out:

 

(a)    the general categories of personal data that we may process;

 

(b)    the purposes for which we may process personal data; and

 

(d)    the legal bases of the processing.

 

3.2    We may process [data about your use of our website and services] (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our Google analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services]. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

 

3.3    We may process information contained in any enquiry you submit to us regarding services] (“enquiry data“). The enquiry data may be processed for the purposes of sending a quotation to you. The legal basis for this processing is your submission of the request for quotation contact form.

 

3.4    We may process any of your enquiry data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

3.5    In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

3.6    Please do not supply any other person’s personal data to us, unless we prompt you to do so.

 

4.       Providing your personal data to others

 

4.1    We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

5.       Retaining and deleting personal data

 

5.1    This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

 

5.2    Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

5.3    We will retain your personal data as follows:

 

(a)    Enquiry data will be retained for a minimum period of one year following the enquiry date, and for a maximum period of two years following the enquiry.

 

5.4    In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

 

(a)    the period of retention of usage data will be determined based on Google’s retention policies.

 

6.       Amendments

 

6.1    We may update this policy from time to time by publishing a new version on our website.

 

6.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

 

6.3    We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email or through the private messaging system on our website].

 

7.       About cookies

 

7.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

 

7.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

7.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

8.       Cookies used by our service providers

 

8.1    We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

 

9.       Managing cookies

 

9.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

 

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

 

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

 

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

 

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

 

(e)    https://support.apple.com/kb/PH21411 (Safari); and

 

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

9.2    Blocking all cookies will have a negative impact upon the usability of many websites.

 

9.3    If you block cookies, you will not be able to use all the features on our website.

 

10.    Our details

 

10.1  This website is owned and operated by Lesley Moore.

 

10.2  We operate in South Africa.

 

10.3  Our principal place of business is at Campbell Road, Craigavon, Fourways.

 

10.4  You can contact us:

 

(a)    by post, to P O Box 2747, Witkoppen, 2068, South Africa;

 

(b)    using our website contact form;

 

(c)    by telephone, on the contact number published on our website from time to time; or

 

(d)    [by email, using the email address published on our website from time to time.